Tribunals Excellence Framework
The Tribunal Framework is an adaptation of the International Framework for Court Excellence, a quality management tool developed for courts and tribunals by the International Consortium for Court Excellence and launched in 2008.
The Framework provides a resource for the tribunal to assess its own performance in eight areas and it provides a model
methodology for continuous evaluation and improvement of performance that is specifically designed for use by tribunals.
By assessing performance (and identifying areas for improvement), the Framework can assist tribunals to deliver the
quality services essential to fulfil their critical role in society.
The Framework takes a whole of tribunal approach to achieving tribunal excellence rather than simply relying on a limited range of performance measures which only capture aspects of tribunal activity.
Please click here to download the pdf.